Support

Your Aligni database has a lot of moving parts.  You need everything to be in the right place, at the right time, and accurate.  If you have questions, our illustrated documentation is the first place to start.  If that's not enough, feel free to contact our helpful support staff.

Email Support

When you can’t find the help you need in the documentation, simply email our support hotline for fast, personal assistance.

Feature Requests?

If you have a suggestion for a new feature for Aligni, please contact us at the support email. Feature requests are most helpful when they are as thorough as possible and discuss the motivation for the feature and present a refined approach to development and integration.

Bespoke Support

Your organization may need additional support that is outside the scope of our free email technical support. To help match your needs to our resources, we provide customized support.

Our bespoke support is great for…

  • Custom item importers and migrations
  • Specialized feature implementation
  • Feature implementation on an accelerated timeline
  • Bulk database management such as parameter reassignment
  • Telephone support or training

Bespoke Support Pricing

Pricing varies depending on quantity of hours purchased in advance. Small tasks may only require a couple hours. Custom migration importers typically require 6 to 20 hours depending on the source data. Simple features can often be implemented and tested Please contact our sales team for more information.

Price per Hour Quantity Pre-Purchased Best For…
$125 1-9 hours Small import jobs, simple features, phone support
$100 10+ hours Large import jobs, moderate to complex features