Support - Aligni

Aligni Support

Aligni wants to make sure you are successful. We’ve built these resources to help.

Online Documentation

Aligni’s extensive functionality is backed by a comprehensive suite of reference documentation covering all aspects of the tool.

Several guides provide well-worn industry perspective and insights into how to get the most out of your Aligni experience.

Visit our Documentation

Self-Directed Training

Our growing catalog of in-app slide decks provide self-directed training for you, your colleagues, and vendors to make the most effective and efficient use of Aligni.

Employee onboarding and new feature adoption assure that everyone on your team utilizes every tool we have to offer.

Available In-App

Bespoke Support and Training

Need something a bit more personal? We offer customized support and training ideal for:

Customized item master import and migration

Accelerated feature development

Bulk database management and maintenance

Personalized support and training for your organization via teleconference

Submit a Request

Free Online Support

Free support for all organizations is available via email through our online support portal. Our customer support team not only have a deep knowledge of Aligni’s functionality but also a background in PLM and MRP so we can support you as you grow.

Aligni’s ongoing product development is influenced by the changing needs of our customers. Support topics help drive our innovation and inform our product vision.

Email [email protected]

Frequently Asked Questions

Everything you need to know about the product and billing.

Is my data backed up in Aligni?

Yes – we maintain best practices for SaaS backups for our own systems. We also provide optional monthly backups for your data should you ever need to migrate to another system.

Can others see my data in Aligni?

Access to private organizations is provided through a comprehensive role-based access control (RBAC) system.

How much data can I store in Aligni and how long is it available for?

Please review our subscription details for record limits. You may set your “data retention” settings to “infinite” to have Aligni retain appropriate records for as long as you maintain your account.

Can I connect Aligni to Tableau or connect directly to the database/export data to Google Data Studio?

Aligni provides a number of exports in industry-standard CSV format as well as an API to integrate with other software and programming systems.

Can I host Aligni on our internal servers?

Aligni is only available as a hosted service. We handle all of the system maintenance, backups, and upgrades automatically. This allows us to deploy new features on a regular basis and saves your company the cost and hassle.

Can I add MRP functionality to my PLM license?

You can upgrade your Aligni service plan at any time.

Can I suspend my license for a period of time?

The best (most economical and secure) way to put your organization on ice is to remove all collaborator seats to reduce cost. The same collaborators may be added back later.

Are there multi month/year pricing discounts for long term licensees?

At this time, Aligni is only offered as a monthly service. If you have interest in annual commitments, please contact [email protected].